STS Call Setup

STS Call Setup is an optional feature to help speed up call processing for a specific STS call. Below are the instructions for the STS Call Setup form.

STS Call Setup Form

Step 1:
TRS Customer Profile is required before completing a STS Call Setup form.

Step 2:
Complete and submit the STS Call Setup form least 2 hours before your STS call. A confirmation email will be sent to you. Your STS Call Setup form will be saved for up to 24 hours.

Step 3:
Place a STS call using your completed STS Call Setup form.

Dial 877-787-2660 for STS service.
Instruct the STS operator to use your STS Call Setup form.
Provide the STS operator your username and phone number from your TRS Customer Profile.
The STS operator connects the call.
Your spoken words are repeated to the other party per your instructions.
The other party talks directly to you.

STS Call Setup Online Form

Fill out the form below and click “Submit” button at least 2 hours before your STS call.

When submitted, your STS Call Setup form will be saved for up to 24 hours.

Your Name *

Last Name *

Your email address *

Your username and phone number from your TRS Customer Profile *

State from which you are making this STS call *

Phone number you plan to call *

Name of person/business you plan to call

Announcement for STS operator to make to the person/business at the start of your STS call (e.g., "This is John calling to check on my puppy.")

Instructions for STS operator (e.g., details about the subject of the call, call handling preferences, repeat your words upon request or re-voice your entire side of conversation or anything to make the call easier)

Need Assistance?

T-Mobile Accessibility Care for assistance with your TRS Customer Profile and/or your STS Call Setup form.